Let’s Change the Game

Why we need to stop playing “Pass the Hot Potato”. Medical risk is like the hot potato that keeps getting passed around between the government, employers, insurers and providers. Similar to the hot potato game, whoever ends up holding the medical risk...

Workplace Wellness

Insights from the Silicon Valley Leadership Forum Wellness Summit. Leading edge companies are coaxing their employees into the last frontier of the culture change underway in the healthcare industry – wellness. For many the thought of employers accessing their...

Customer Satisfaction

Listen to your customer and make everything else easy. To help shape our goals and resolutions for the year, a friend and I have been posing questions to each other such as “What is your purpose?, “What do you want to experience in life?”.  This week he asked me “How...

Connecting Dots

Is there such a thing as too much when you’re sick? I recently read an article written by Lisa Rosenbaum, MD in the New Yorker called The Problem with Knowing How Much Your Health Care Costs.  She used her own experience of delaying medical treatment as an example of...

Culture Change

Evaluate the culture change underway in healthcare. Think about the last time the leadership at your company announced a big change. Did you get onboard the first time you heard the presentation or did you have reservations? Most people have reservations especially if...

Engage Men

Caring for men is different than caring for women. Studies published by HHS report that women consume about 12% more healthcare services than men because they are more likely to have regular checkups and doctor visits and take prescription medications. Men have...