Dec 24, 2013 | Leadership
Will pricing transparency reduce the cost of care? Many people inside and outside the industry are grappling with this question. A recent Harvard study reports that pricing transparency does not lower cost and they are not sure why. Having access to prices is...
Nov 12, 2013 | Transformation
Caring for men is different than caring for women. Studies published by HHS report that women consume about 12% more healthcare services than men because they are more likely to have regular checkups and doctor visits and take prescription medications. Men have...
Nov 1, 2013 | Transformation
Patient values distilled from YELP reviews. Prior to my initial call with a new client, I read the Yelp reviews for their organization as well as a key competitor. It didn’t take long to gain insight into what their patients value, the behaviors and services...
Aug 10, 2013 | Transformation
How to structure healthcare organization for consumerism. Most healthcare provider organizations operate with a weak matrix structure. The matrix is titled away from the cross functional teams which means the organization is tilted away from the customer and towards...