Nov 1, 2013 | Transformation
Patient values distilled from YELP reviews. Prior to my initial call with a new client, I read the Yelp reviews for their organization as well as a key competitor. It didn’t take long to gain insight into what their patients value, the behaviors and services...
Aug 10, 2013 | Transformation
How to structure healthcare organization for consumerism. Most healthcare provider organizations operate with a weak matrix structure. The matrix is titled away from the cross functional teams which means the organization is tilted away from the customer and towards...
Jul 24, 2013 | Transformation
Principles from scaling up excellence to facilitate change. Change is hard for people because it disrupts our routines and creates uncertainty in our lives. If we had a choice most of us would rather not change unless the pain of what we are currently doing is so...
Jul 10, 2013 | Transformation
Three steps to integrate the healthcare system. If your job is outside the sphere of managing supplies and inventory like mine you probably don’t spend much time thinking about supply chain management. I wasn’t either until I heard a lecture on the topic that made me...
Feb 26, 2013 | Transformation
Introduction to the Rush 2.0 blog. Much like the healthcare industry, The RUSH GROUP, LLC had been undergoing an evolution over the past several years. We felt it was time to recognize our evolution with a new name and a new web-site that better reflects the scope of...
