Jan 3, 2014 | Transformation
Is there such a thing as too much when you’re sick? I recently read an article written by Lisa Rosenbaum, MD in the New Yorker called The Problem with Knowing How Much Your Health Care Costs. She used her own experience of delaying medical treatment as an example of...
Dec 24, 2013 | Leadership
Will pricing transparency reduce the cost of care? Many people inside and outside the industry are grappling with this question. A recent Harvard study reports that pricing transparency does not lower cost and they are not sure why. Having access to prices is...
Dec 8, 2013 | Transformation
Evaluate the culture change underway in healthcare. Think about the last time the leadership at your company announced a big change. Did you get onboard the first time you heard the presentation or did you have reservations? Most people have reservations especially if...
Nov 12, 2013 | Transformation
Caring for men is different than caring for women. Studies published by HHS report that women consume about 12% more healthcare services than men because they are more likely to have regular checkups and doctor visits and take prescription medications. Men have...
Nov 1, 2013 | Transformation
Patient values distilled from YELP reviews. Prior to my initial call with a new client, I read the Yelp reviews for their organization as well as a key competitor. It didn’t take long to gain insight into what their patients value, the behaviors and services...
